Glatfelter PEOPLE are known throughout the industry as paper specialists.
They have the experience and technical expertise to tackle the most
complex customer challenges. Most important, however, is that Glatfelter
PEOPLE are motivated by pride in workmanship and a total commitment
to customer support. Glatfelter PEOPLE accept nothing less than excellence,
providing effective solutions, often when
Through customer support, Glatfelter PEOPLE are with you every step
of the way.
Supporting our customers through a team approach is paramount at Glatfelter.
Each customer is partnered with a dedicated Glatfelter technical sales representative
and support person. As a team, they do whatever it takes to fulfill
customer needs. Quite often that means going beyond traditional approaches
like working on site at our customer's facility to troubleshoot, problem
solve and expedite.
In addition to our unrivaled personal attention, we lead the industry
in supporting customers with innovation as well. MyGlatfelter.com,
the first e-commerce web site of its kind in the industry, provides
customers with a wealth of specific, "real-time" information
regarding order status, shipments, inventories and much more. The
site provides customers with access to detailed information - 24
hours a day, seven days a week, 365 days a year.
Glatfelter Managed Inventory (GMI) Program.
The Glatfelter Managed Inventory Program was developed to support
high-volume printing & converting customers as well as fast-turnaround
requests. Our most requested paper lines are stocked in a variety
of roll sizes and depending on your location, orders can be delivered
within 24 to 72 hours.
Glatfelter Terms and Conditions.
Click here to request Glatfelter's Sales Acknowledgement Terms and Conditions
Click here to request Glatfelter's Purchase Order Terms and Conditions
For more information about Customer Support,
call 1-800-955-1111 or e-mail us.