We are about more than just products. And now we are going even further.
The paper industry is evolving more quickly than at any time in history. And with each
passing day, our business environment becomes more and more competitive. Today, we are the
North American leader in the manufacture of publishing papers, and one of the world
leaders in tea bag papers. But that is today. Continuing to lead and excel in our other
areas of expertise requires much more than just supplying high-quality paper. Every facet
of our business must rise to meet our customers' challenges - to contribute to their
success in unprecedented ways.
|George H. Glatfelter II
Chairman and Chief Executive Officer
Going beyond paper is our promise to each and every one of our customers. It is a
promise based on over a century of experience and technical expertise and supported by new
"best in class" processes.
Going beyond paper means that our people - already committed to excellence - will
continually aspire to exceed expectations. Beyond Paper means we will constantly be
developing new and innovative ways to support our customers. We will strive to move the
industry forward through ongoing new product development and other innovations. And we
will do all this using new and improved business models designed to help our customers
This is a new era at Glatfelter. It is evidenced by our new global image. And it's
underscored by our commitment to the specialty paper and engineered products markets.
Glatfelter People go above and beyond.
Glatfelter People are paper specialists, experienced at their craft who possess the
technical expertise to tackle the most complex customer challenges. And according to
customer satisfaction research conducted last year, our customers concur. The fact is,
around the globe, Glatfelter People are called upon to use their experience and expertise
to develop, produce, and support specialized, innovative, value-adding products and
services - and to provide effective solutions, often when our competitors cannot.
Supporting our customers through a team approach is paramount at Glatfelter. Each
customer is partnered with a dedicated Glatfelter technical sales representative and
support person. As a team, they do whatever it takes to meet customer needs. Quite often
that means going beyond traditional approaches, like working on-site at our customer's
facility to troubleshoot, problem solve, and expedite. Glatfelter People do whatever it
takes to ensure each and every customer receives a high quality product with consistency.
In addition to our unrivaled personal attention, we lead the industry in supporting
customers with innovation as well. MyGlatfelter.com (SM), the first e-commerce web site of
its kind in the industry, provides customers with a wealth of specific,
"real-time" information regarding order status, shipments, inventories, and much
more. The site provides customers with access to detailed information - 24 hours a day,
seven days a week, 365 days a year.
Glatfelter People are focused on going beyond paper to provide value well beyond
Quality. Consistency. Innovation. Delivered to the four corners of the world.
The Glatfelter name has been synonymous with high quality paper products for well over a
century. It is a tradition supported by proud, quality-conscious Glatfelter People known
for developing innovative solutions to meet our customers' requests and needs.
We are committed to the specialty paper and engineered product markets we serve in
every way. And, with facilities in North America, Europe and Asia, we have the global
infrastructure to support our customers worldwide.
Over the years, our product line has expanded from high quality book publishing and
converting papers to an extensive array of engineered paper products found in flooring,
tea bags, postage stamps, playing cards, greeting cards, surgical gowns, signage, apparel
tags, and inkjet papers to name a few. Our people devise unexpected, creative solutions to
most any paper challenge. And it's the process and product innovations that result from
Glatfelter People constantly challenging the norm.
Combine all this with a support program that transcends the traditional
customer/supplier relationship, and suddenly our commitment goes far beyond the products
we produce - it goes Beyond Paper.
Delivering Solutions to the markets we serve.
At Glatfelter, we are not concerned with being all things to all people - just with
delivering the best solutions to the customers and markets we serve.
Engineered Products. Powerful solutions for custom applications are what Glatfelter
Engineered Products are all about. From meeting the demanding specifications for U.S.
postal applications to developing a highly engineered line of digital imaging papers -
many of the products we develop are the result of a cooperative effort between Glatfelter
People and our customers. The brightest scientific, manufacturing, and commercial minds
are brought together to arrive at value-adding solutions for many specialized
applications. Our products include digital imaging papers, specialty release papers,
industrial specialties such as playing cards and greeting card papers, pressure sensitive
papers, meltblown and metallized products.
Long-fiber & Overlay Papers. Our experience and expertise in these areas enable us
to meet the diverse needs of a wide variety of industries. We are one of the leaders in
tea bag manufacturing. Our innovations have led to the introduction of specialized paper
for filtering applications, car batteries, adhesive tapes, food casing papers, laminated
counter tops and flooring.
Printing & Converting Papers. For well over a century, our book publishing papers
have been the print medium of choice for the world's largest publishers. Our experience,
technical know-how and customer commitment have made us the market leader in the industry
and have enabled us to deliver the quality and consistency their important work demands.
From subtle shades of sand, to brilliant colors of a sunset, our converting customers
rely on us to provide quality envelope papers using just the right color and finishing
process. Our converting papers are known for their brightness, opacity, strength and
endurance. All our products are designed to deliver superior performance.
Technical expertise, experience, and innovation enable us to provide high quality
products with consistency to a diverse group of customers. But most important, Glatfelter
People provide value-adding solutions that not only work, they work exceptionally well.
Beyond Paper. A vision. A promise.
At Glatfelter, we're committed to providing high-quality, consistent products - just as we
have for well over a century. We're committed to becoming the global supplier or choice in
specialty papers and engineered products.
We're a company with a clear vision and a firm promise - to constantly support our
customers in new and innovative ways
to develop industry-leading new products and
to employ new and improved business models that focus on the future. All
of this is supported by the technical expertise, experience, and dedication of Glatfelter
People who constantly strive to do more than the expected. At Glatfelter, we go Beyond
Commitment to serving the community and protecting the environment.
At Glatfelter, we embrace our social responsibility as a corporate citizen. Through
donations to corporate philanthropies, volunteer work, and in-kind products and services,
we take pride in the betterment of the communities in which we operate and the world in
which we live.
We realize our business impacts the environment. Through continuous environmental
improvements, we strive to minimize our effect on the environment and maximize the safety
for our employees and neighbors. Our Spring Grove, Pennsylvania facility was the first
pulp and paper mill in the United States to receive ISO 14001 certification for its
environmental management system. Plans call for all facilities worldwide to be ISO 14001
certified by 2004.
Our commitment to social and environmental responsibility is unwavering. We believe in
doing our part to care for the earth, and to help ensure a cleaner, safer future for all
who share our planet.
Our Core Values
who we are
These are values that are intrinsic to our organization. They make us who we are. They
guide us in all that we do.
Respect for Co-workers