Job Title: Export Coordinator
Summary:Manage export administration and documentation process. Provide commercial support for new business development activities. Administer routine activities in support of international accounts. Review and process general international inquiries.
Essential Duties and Responsibilitiesinclude the following. Other duties may be assigned.
Respond to international customer inquiries regarding pricing and general company and product information. Communicate with Business Development Manager regarding pricing recommendations, non-standard inquiries, and technical issues. Prepare quotations. Obtain current freight rates from freight forwarders. Work with production and finishing departments to determine optimum container loading.
Facilitate the order entry process by identifying international customers' product delivery needs and by working with mill scheduling to secure production dates. Ensure accuracy in the data entry process. Effectively use SAP and other computer systems for order entry and other order processing activities. Monitor status of order.
Prepare and review all export documentation for accuracy and compliance with applicable laws and country-specific guidelines prior to shipping and release of final documents. Serve as main contact with banks for general issues regarding shipments against Letters of Credit.
Maintain accurate and up-to-date files for international orders and inquiries. Understand complaint issues. Manage the documentation process, from inquiry to order and delivery, ensuring accuracy and customer satisfaction. Demonstrate knowledge and proficiency in extracting data from systems for reporting purposes for better decision-making in support of the Business Development Manager. Interact with technical departments to obtain certificates of analysis and product data sheets. Request product samples and send to customers. Ensure all necessary packaging and label requirements are met. Complete internal documents.
Proactively communicate order-related issues to international customers and to the Business Development Manager. Effectively resolve controversial service issues in a positive and professional manner representative of a world class global supplier. Understand and communicate the service expectations of international customers. Process daily e-mail inquiries to the Company website.
Key Competency Areas (List Any Special/Advanced Skills Required for the Job):
Certificates and/or Licenses (List Any Certificates or Licenses Required for the Job):None
The noise level in the environment is quiet.
While performing the duties of this job the employee is regularly required to talk or hear and use hands to handle or feel. The employee is occasionally required to sit, stand and walk. The employee is frequently required to reach with hands and arms and stoop, kneel, crouch, or crawl. The vision requirements include: close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
Travel Requirements:No Travel Required